This afternoon hubby and I went to SM to do some last minute shopping before our vacation next week. Hubby made it a point to drop by the Globe center because of some questions. You see, hubby purchased a new Samsung Galaxy Note last week (which he has been waiting for for the longest time, so nung available na, Go! na agad siya sa pagbili kahit pinipigilan ko at sinasabi kong antayin niyang maging mura ang price. But in fairness, it is really nice! Its size was perfect—made my Galaxy tab look awkward and too bulky next to it).
When he inserted his Globe prepaid SIM into it, he was shocked that his prepaid load was consumed within a day! He surmised that it has something to do with the “H” with arrows that appear in the status bar of his screen—means that his phone is connecting to the internet automatically! This is utterly useless because our home/office has WiFi. Since his old phone is not an Android phone and he’s far from being a techie, he did not know what to d and asked my techie brother to remove the “H” with arrows in the status bar. My brother did some research and was able to remove the “H” with arrows. Then hubby fell asleep. The following day, he was enraged that his prepaid credits were gone once again!!! So he put his Globe SIM back to his old non-Android phone and put his Sun SIM into his new Galaxy Note.
He narrated this incident to Charles, the customer service rep assigned at Globe to us. Charles (close? haha) told us that when you insert your Globe SIM card to an Android phone, the default setting is that Globe internet is activated! Meaning, whether you use it to surf the internet or not, you lose P5 every 15 minutes! When I checked my Galaxy tab, I realized that that was the case too: ever since I was welcomed back to the Globe family (been with Smart for more or less five years because of its ties with PLDT), my prepaid credits were being shaved off unnecessarily without my knowledge! As in the minute I inserted my Globe SIM into my Android phone it has been trying to connect to the internet na pala 24/7! That is the default setting–but ONLY Globe does it! We were enraged by this…I mean, how were we supposed to know? Isn’t it that when we want to avail of such services, we have to try to connect first, just like with Sun and Smart? Charles said that if we bought our phones from them, they would have told us that that’s what our default setting is going to be. But hell, even if we did not buy from you, we are Globe subscribers! Ang sipag-sipag ninyong magpadala ng mga kung anu-anong promo notifications yet you guys can’t even warn us that that Android phone + Globe SIM = Automatic GPRS a.k.a. P5 every 15 minutes whether we use it or not! And for us to disable this feature, we’d have to:
Step 1: Settings
Step 2: Wireless Network
Step 3: Mobile Network
Step 4: Access Point Name
Step 5: Change access point name to disable; default access point name is http://globe.com.ph —kelangang ibahin para hindi mag-work, as in gawin mong http://globe.com.grrrrr or something else
Then, back to Step 3, then choose Network Mode. After choosing Network Mode, choose “GSM only”.
You see? Crazy, right? It’s not as though there’s only one or two steps–there are plenty and would be difficult! Sana man lang may notification na, “You are automatically blah blah blah and are being charged P5 every 15 minutes even when idle. To change this default setting, please call 211 for assistance.” Eh wala eh, wala! To those who are techies out there who may be laughing at me, don’t blame me because I did not experience this with Smart or Sun. And since this is different, I believe that Globe has to publicize this information. I asked Charles whether we were the only ones who complained about this, and he told me there were others before us. See?
What’s even more frustrating is this. For the longest time, I wasn’t able to send MMS. I followed the instructions sent to me by 2311 and saved the MMS settings sent by Globe to my phone, yet I still cannot send MMS. I posed this question to Charles. He told that aside from what I’d done, I should have contacted a customer care rep so the rep can activate my MMS! Fart fart fart fart fart! See the irony of it all? I’ve downloaded and saved my phone’s MMS settings and tried and tried and tried to send MMS to no avail, because I still need to talk to them to activate my MMS (ganun daw ‘pag prepaid pero pag postpaid hindi). And YET, hubby and I have not even requested nor made any attempt to use Globe internet but still we were automatically connected and charged! Logic, asan ka?
If I’m wrong and you’re a techie who’s a diehard Globe fan, please enlighten me.
Tell me what you think!
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