ZestAir Zucks!

Our Manila-Davao flight was on December 20, supposed to be at around 11 a.m.  In around September, I booked our flight.  The airline I chose was ZestAir because 1) I wanted to try the new kid (or airline) on the block; and 2) it has the flight schedules I want.  So imagine my consternation when, two days before our flight, a customer service rep (CSR) from the said airline called and told me that our 11 a.m. flight will be cancelled and we would have to choose between the 4 a.m. and 6 p.m. flights!  Que horror!  Technical reason daw kuno…This is such a letdown because, if you know me, I scheduled our activities around this (“Ay sa Monday ko gagawin kasi kinabukasan noon flight namin”…”Ay pwede sa Sunday ng gabi kasi flight namin ganito, etc.)!

Image courtesy of dominicanewsonline.com

First, my Mom got my brother and his family the 10 am Philippine Airlines Manila-Cotabato flight on the same day, so they could hitch a ride with us to the airport in Manila.  Because of this, my brother and his wife had to take public transport to the airport with their baby!  Imagine how difficult that is…palipat-lipat ng sasakyan!

Second, my parents have already arranged hotel reservations for us in Davao City.  Remember people that this is mid-December, near peak season!  Hotels usually let you check-in after noon.

Third, we scheduled a birthday bash for our beloved Master Erwin Escobar on December 18, which, as expected, went on until the wee hours of December 19. So of course, we rise late on December 19 despite that we have to do so much before we leave the next day.  We can’t take the 6 p.m. flight because we expect heavy traffic to the airport.

Fourth, naman, we have a baby with us!  This means we rouse Raviv at 12 midnight because we leave for the airport at 1 a.m. (as we have to be there at most an hour before our flight).

I voiced these sentiments to the CSR I talked to, and demanded that Zest Air do something more—book us with another airline, give us free tickets or hotel accommodation or something.  As expected, the poor CSR “can do nothing about it, wala po kasi ‘yun sa policy.” [Read more...]