ZestAir Zucks!

Our Manila-Davao flight was on December 20, supposed to be at around 11 a.m.  In around September, I booked our flight.  The airline I chose was ZestAir because 1) I wanted to try the new kid (or airline) on the block; and 2) it has the flight schedules I want.  So imagine my consternation when, two days before our flight, a customer service rep (CSR) from the said airline called and told me that our 11 a.m. flight will be cancelled and we would have to choose between the 4 a.m. and 6 p.m. flights!  Que horror!  Technical reason daw kuno...This is such a letdown because, if you know me, I scheduled our activities around this ("Ay sa Monday ko gagawin kasi kinabukasan noon flight namin"..."Ay pwede sa Sunday ng gabi kasi flight namin ganito, etc.)! First, my Mom got my brother and his family the 10 am Philippine Airlines Manila-Cotabato flight on the same day, so they could hitch a ride with us to the airport in Manila.  Because of this, my brother and his wife had to take public … [Read more...]